Welcome to Fair Dinkum Seeds support page where you’ll find answers to the most frequently asked questions.
- FAQ Quick Reference
- Do you send seeds to my Country or Australian state?
- How do I buy your cool seeds?
- Do you have this species of plant?
- Do you sell mature potted plants?
- Would you like to swap seeds with me?
- Do you guarantee 100% germination with your seeds?
- How do I grow this plant? Where are my growing instructions?
- How long does Processing orders take? If I pay now, when do you ship the seeds?
- How long does shipping take?
- I waited, I read the processing and shipping FAQ’s and I still didn’t get my order. What should I do?
- I ordered many things from you. Why did I get some extra packs of seeds have a smiley sticker on them?
- How do I use EXAMPLE PLANT for treatment of EXAMPLE MEDICAL CONDITION?
Do you send seeds to my Country or Australian state?
You pay, I post the seeds, can’t get easier than that.
I am very happy to send seeds to all Aussie locations including Queensland, New South Wales, Victoria, Australian Capital Territory, South Australia, Northern Territory, Western Australia and Tasmania.
I am also happy to ship orders to Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua, Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belau, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius, Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Keeling Islands, Colombia, Comoros, Congo, Brazzaville, Congo, Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, São Tomé and Príncipe, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (Dutch part), Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia/Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks Islands, Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Vatican, Venezuela, Vietnam, Virgin Islands, Wallis, Futuna, Western Sahara, Yemen, Zambia, Zimbabwe etc etc etc….
If I know for sure I can’t send them to your place for any reason I always have a big red text warning in the advert descriptive text.
I also physically block sales of that species to your location.
That means you just can’t complete the purchase and the checkout will automatically tell you why.
Check out this link for more information. Can You Send Stuff here?
How do I buy your cool seeds?
To buy, all you do is go here and make an account (or log in if you already have one).
Register an account
Then when you have had a good look around and are 100% finished adding cool stuff to your “cart” go here
Then pay me in the checkout using either a Credit card, Debit card or PayPal
Prepaid credit cards can be purchased at every supermarket, service station and post office these days if you don’t have any of the above.
If you have none of the above, but you do have a bank account you can just link it to a PayPal account by going here PayPal Signup
It’s 100% free for you to use, costs sellers and stores a couple % in fees just like the big banks do.
We ship everything worldwide, capped at $AU7.50 no matter how big the order is.
Australian delivery is always FREE!!!
*1item + $7.50 international postage fee = $X.XX
*10items + $7.50 international postage fee = $XX.XX
*100items + $7.50 international postage fee = $XXX.XX
Google told me that was ~$5.31US or ~4.73 Euro last time I checked.
Do you have this species of plant?
Maybe, but first I need to know the name of it.
Lets pretend the botanical name is Examplus botanicus.
Lets pretend the common name is Red sparkle vine.
Put a single word in the Search box and push enter or click the magnifying glass (at the top of every page on the website).
So in this example you would type in examplus and push enter.
Page refreshes, up comes everything with examplus in the product name.
If you are not happy with the results click “Tagged Products” and everything with the keyword tag of examplus, but not necessarily called examplus comes up too.
If still not happy do the same with botanicus, then red, sparkle, and vine, and even random descriptive keywords like native, flower, root, vegetable, herb are worth a look too.
If you still can’t find it after typing in the botanical name, common name and a few descriptive words, one word at a time, then I definitely don’t have any for sale in the website.
I may have it in my private collection, but it’s definitely NOT ready for sale.
If it was ready for sale, I would already be selling it.
Makes sense yeah?
Keep that in mind if you decide to Contact me about it anyway.
Do you sell mature potted plants?
No, not for years. We used to ages ago but it got way too hard when our collection entered the hundreds.
It’s too hard to manage stock when we have so many species in the collection, we are on very limited water and we have major flooding too at times, plus it’s just me and the Mrs which makes things even more complicated.
We do sell some tubers and cuttings, but only of species that grow best that way.
We don’t sell seeds if they won’t grow, so if you want the plant, just buy the seeds and follow the instructions in the advert.
If I can’t grow it, I don’t sell it.
If I can grow it, there is no reason I can’t see why you can’t grow it too?
After all, I’m not magical or anything…
Would you like to swap seeds with me?
YES! I love swapping seeds, it’s how I get so many cool species.
Please Search the Website and make sure I don’t already have it first though.
See “Do you have this species of plant?”
If I don’t have it and it’s cool, then I probably want it and I would much rather a cool new species than money so definitely Contact me.
Do you guarantee 100% germination with your seeds?
No, absolutely not. 🙂
I don’t even guarantee 0.01% germination and if that is a problem you should just keep your $ in a pocket.
Seriously, gardening is always a gamble, at least it always is here for me?
If you can’t afford to lose, then you just shouldn’t play.
I do guarantee freshness. All our seeds are always less than 12months old. Generally a couple months maximum as we grow a little bit of everything on a year round rotation and most things sell out much faster that we can restock.
I guarantee they are viable and if given the right conditions they will grow fine for me here.
I am confident guaranteeing that, as that is how I get them in the first place. 😉
I grow them and harvest the seeds, sell some to you, replant a % myself and repeat, year after year after year.
I generally grow a couple packs from the new harvest to make sure everything is cool, along with the last couple packs from the previous harvest to ensure a wide gene pool and increase hardiness.
I can’t and don’t guarantee anything else ever though.
The reason why is, I fail to grow exciting new species all the time.
That is why I am always buying new species and swapping cool seeds with my other customers.
I definitely don’t have a “green thumb” and I’m not bloody magical.
I fail all the time, 100’s of species a year, pretty much a couple every week.
Failure is normal and no offense intended, but to expect not to fail every now and then, when growing a new species, of completely new genetics, from a completely different area, is a bit delusional I reckon…
Seriously, that’s a weird expectation to have?
When I fail, I just look at what I did, what is the most likely reason for the failure.
I then make a few changes to my growing conditions and I have another crack at it.
If I strike out too many times I just give up and move on to the next species.
Millions and millions of plants out there and I can’t imagine running out of options in my lifetime?
Happens all the time and while I trial anywhere from 100-500 new species every year only a handful make it through my trials, on to my permanent collection and eventually on to the website.
If they made it that far then I reckon I have it pretty sussed and I add a few germination tips to the description.
If I don’t say anything fancy then this basic set of Growing Instructions is all I do.
I succeed from determination and trial and error alone.
Skill has bugger all to do with it.
So yeah, definitely have a crack if you can afford to and buying the seeds from a reputable Aussie seed supplier is a great way to start. I honestly do reckon we are the best choice as we are not wholesale importers selling seeds of an unknown origin and age.
But yeah, if you do fail, take it on the chin and have another crack.
If you can’t afford to, then them’s the breaks, just man up and move on with your life.
Many of the species we grow are not in the local supermarket or nursery and tricky or erratic germination is often part of the reason why.
How do I grow this plant? Where are my growing instructions?
Read the advert text for any relevant information.
If it has special needs I always say so clearly in the advert.
If it doesn’t say anything fancy, then it doesn’t need anything fancy and a basic sandy well draining soil mix, warm sunny position, regular watering, should all be cool.
If not sure how to search the website and find what you bought scroll up and click “Do you have this species of plant?”
After that check the two emails that were auto-sent with your order, or just look on the back of the paper receipt that was sent with your seeds.
All three have a link to our basic growing instructions page.
Here is the link again in case you missed all that somehow.
How long does Processing orders take? If I pay now, when do you ship the seeds?
I ship Mondays only these days.
If you want to know why, have a look at this Facebook Post.
If Monday was a Public or Postal holiday here at Gin Gin 4671 QLD Australia I would have just shipped it on Tuesday instead.
How long does shipping take?
Australia Post’s domestic Australian delivery estimate from Rural (NOT Metropolitan) areas like mine is 7-10 days, their International delivery estimate is 3-5 weeks and there is no tracking number as I send Standard Airmail Untracked.
There is no longer any benefit to tracking or insuring seed or plant orders via Australia post and delivery times are exactly the same.
I waited, I read the processing and shipping FAQ’s. I still didn’t get my order. What should I do?
As per the 2 emails you are sent with payment, if you have still not received your Australian order two weeks after shipment, or your International order six weeks after shipment please do the following three things BEFORE contacting me.
1. Check with your local post office by asking over the counter in person.
You need to do this as your package may have been damaged in transit, delivery may have been attempted but failed, the package may be just too big for your mailbox, or it may have even been held for collection by your local Customs & Quarantine service.
You should have been notified if any of this has happened but unfortunately that often isn’t the case.
No idea why, just trust me and double-check, please.
I’ve been doing this for nearly a decade now and I don’t say it just to be a prick…
If they are “Awaiting Collection” and you don’t collect them in a timely manner then they get classed “Undeliverable” and sent to the dead mail centre or “RTS” to me.
When this happens the workers frustratingly put a stamp on the front showing the date they arrived at your local post office and how long they sat there waiting in vain for you to collect it.
Once the order eventually gets back to me many months later it can’t be resold or replanted anyway and they are burnt on arrival for Biosecurity reasons.
Costs me a fortune, which isn’t really fair because I did my bit.
2. Double check the shipping address you gave me is 100% correct.
If it isn’t 100% correct then your mail will never ever arrive.
I always send everything to exactly the shipping address you give me, in the “Shipping address” section of your order.
3. Final most important step, tell me you did these two simple things when you contact me, and give me your Order and/or Invoice number at the same time so I know which order we are talking about.
That way I don’t have to waste your time asking you for this information.
I ordered many things from you. Why did I get some extra packs of seeds have a smiley sticker on them?
No real reason, just a freebie I added to your order.
If you spend a lot I try to add a couple of whatever is in season, or I personally think is cool, or there is not enough to bother writing an advert about, or is native but lacking love, or just some other random reason.
All depends on my mood at the time.
No you shouldn’t expect this and no you definitely can’t choose what you get.
If you don’t want it, give it to a friend or neighbor.
If you hate it with a passion, just chuck it in the bin.
Whatever floats your boat.
How do I use EXAMPLE PLANT for treatment of EXAMPLE MEDICAL CONDITION?
Ask your doctor, how the hell would I know?
I’m just a dumb fruit picker that has a gardening and plant collecting addiction.
I can’t, won’t and don’t offer any medical advice at all, ever, to anyone.
While I personally disagree strongly with some aspects of mainstream Western Medicine, I disagree with just as many, if not more aspects of Traditional Medicine.
I just do whatever I reckon seems reasonable to me personally at the time.
I suggest you do the same.
I wish you all the best, truly, and I agree that many of the plants I grow have extensive and proven histories of medicinal use.
That amazing history is often the reason they are in my collection in the first place.
But to ask me, some random doofus you have never even met, to take personal responsibility for your health and to offer you medical advice.
That seems very unwise.
You wouldn’t ask your Dog Groomer which Rabies Treatment was best.
Same deal folks….
These type of questions can’t/won’t be answered. (Even hypothetically)
If you were directed here by me as a response to that type of question, please don’t be offended.
It is not personal, it’s just much quicker for me this way.
I’m a very time poor dude who would much rather be gardening than answering a never ending stream of emails.
Even if I wanted to answer you, I couldn’t anyway for legal reasons alone.
I really hope you understand and are not offended.
Me and the Mrs just grow and sell cool seeds…